“If you want to lead, first learn how to follow.” – Rick BeneteauIntegrity, passion, innovation, patience, authenticity, and persistence are all examples of qualities that make a great leader. In order to properly display those qualities, you need to know how to communicate. It has been said that communication is one of the most critical aspects of being a leader. Indeed, communication can be a major challenge that managers face when leading, directing, and interacting with their employees. Some of the most common communication problems that managers report are poor listening skills, talking over others, and the inability to adjust their message to best connect with their staff members. The ability to effectively communicate with your employees and peers directly affects your effectiveness to coach, delegate, make decisions, properly present ideas, and provide inspiration and transparency to your staff. In this article, I share a couple of tips and suggestions to assist in improving leadership communication within your company.
“Great communication depends on two simple skills—context, which attunes a leader to the same frequency as his or her audience, and delivery, which allows a leader to phrase messages in a language the audience can understand.” – John Maxwell
Identify the AudienceKnowing and being aware of your audience is the foundation for improving communication. Companies are comprised of people with diverse ages, ethnicities, beliefs, and backgrounds. As a leader, it is important that you are able to adjust to your audience so that your message is easily received and understood. Depending on the individual or group, it may require a little more work than others, but exceptional leaders are able to put forth the extra effort to ensure their employees’ and other audience’s needs are taken into consideration and critical messages are shared and understood.
Short and SimpleWhen communicating, always remember to keep it short and simple. A lot of messages can get lost in translation when overly saturated in terminology. To help prevent this from happening, list the main points you want to convey. This will be your guide to stay on track and not going off on a tangent and losing your audience’s attention. Also, be aware of certain terms or jargon you use to ensure you are communicating in clear, non-ambiguous language.
Active ListeningAccording to Beth Miller, the number one communication deficit is active listening. Active listening is a communication technique where the listener makes an effort to hear the words and understand the complete message being sent by the other individual. Active listening requires a lot of discipline and active involvement with the speaker. You must focus on whoever is speaking and push aside thoughts or behaviors that interfere with your concentration on the message of the speaker. Asking questions for clarification and summarizing what you’ve heard after the speaker has finished delivering her/his points will help ensure your comprehension of the message. Active listening is often missing or blocked by distractions, which presents a huge problem within management communications. Leaders who embrace active listening and nurture it within their teams will definitely benefit from improved relationships with their employees and peers. By incorporating the active listening technique, you improve your overall communication, which in turn leads to higher productivity and a happy staff.
PracticeRegardless of your current career level, there is always room for improvement. The most successful actors and actresses constantly work to enhance their craft, so why shouldn’t you? There are many ways to practice your communication skills. Consider the following:
- Invest in a certified coach. Board certified coaches are specialized in leadership communication and can assist you with your specific needs.
- Attend a development seminar focused on leadership communication.
- Challenge yourself each week to develop a relationship with each of your employees beyond surface level.